![]() ![]() In more complex products with multi-channel notification systems, the orchestration engine often evolves into its own component with complex business rules.įor products with few notifications, this can be a set of simple checkboxes but as the number of notifications increases, typically so does the complexity of the preferences that power those notifications. ![]() In products with a single channel (like email) or simple use cases, orchestration might be coupled with application logic (e.g. The orchestration engine determines which notifications to send to which recipients on which channels. Often templates will live in the backend codebase and therefore need to be created and maintained by engineers. Notification templates usually need a templating language that can handle control flow and loops, such as liquid, handlebars, or mustache. Log in to Knock The HTML/CSS to render a button in an email. Some channels, like email, have more complex templating needs, given they need to produce HTML that’s valid on email clients. Notifications are backed by a template that determines the content of the notification on a particular channel. Slack, APNS) or to a channel you manage in-house (e.g. For many channel types you’ll use a provider to help manage last-mile delivery of the notification to the recipient, for others you may deliver directly to the native platform that the channel represents (e.g. Email, SMS, push, and in-app feeds are all different types of channels. The key components of a notification systemīefore you start to look at the tools available to help in building a notification system, it’s helpful to understand the different components that comprise these systems and their role within them.Ī channel defines the destination of the notification. How to put these together to make the right choice for your use case and product.An overview of the tools, frameworks, and services available when building a notification system.The key components of a notification system and their relevant use cases.Not to fear, in this post we’re here to walk you through the basics of notification systems and the ecosystem of tools, frameworks, and vendors that surround them. If you opened this blog post, you’re probably about to wade into the complicated ecosystem of notification and customer engagement tooling. ![]()
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